Claiming is quick and easy:

• If your cellphone is stolen or lost, you need to blacklist it and report it to the SAPS. Sohva requires a copy of the police report to process your claim.
• If your cellphone is damaged, you’ll need to advise us of any other insurance policies you hold against it. You can claim up to 3 times in a 12-month period.
• You have 30 days to submit your claim.
• You have to make sure your policy is cancelled when you claim, and you have to take up a new policy for your new cellphone. You can do this in-store when you buy your new phone.
• When your cellphone is lost, stolen or damaged, we will issue you with an Ackermans voucher that you can use to buy another cellphone. The voucher will be equal to the original price that you had paid for the cellphone minus the excess that you need to pay.

Ackermans
Phone: 0861 375 878. Standard rates apply.
Email: ackermanscare@iua.co.za
Complaints: complaints@iua.co.za 

Sohva
Telephone: 0860 226 266
Email: deviceclaims@sohva.co.za

Underwritten by The Hollard Insurance Company Limited ( Reg. No. 1952/003004/06), a License Non-Life Insurer and an authorized Financial Services Provider. Terms & Conditions apply.
Pepkor Trading (Pty) Ltd ( Reg no. 1958/003362/07) is an Authorised Financial Services Provider. Terms & Conditions apply.